Moodle Support Services

Because of our expertise, we are able to provide extremely cost-effective and reliable Moodle support services. Our annual Moodle support contract offers three tiers of service, including: usability support, administrative support, and telephone support. Regardless of the type of support that you need, you will receive a response within 24 hours. In addition, your organization can determine the total number of users authorized to utilize our support services at no extra cost.

 

Included Support Hosted Support Contract
user accounts Included
with hosting		 Contact us to purchase
$ 1000.00 / year
Support AccountsUnlimited Accounts included included
Moodle Upgrades Support Moodle Upgrades included included
Usability Support Usability Support not included included
Administrative Support Administrative Support not included included
Telephone Support Telephone Support not included included

 

 

How Support Works:

  • Unlimited support accounts for both Moodle hosting customers and annual Moodle support contract customers.
  • Annual Moodle support contract services are billed in 15 minute increments (e.g., 1-15 minutes = 15 minutes; 16-30 minutes = 30 minutes, etc.).
  • Hosted Annual Moodle Support Contract provides between 5 and 10 hours of support.
  • All of the funds designated for your annual Moodle support contract must be used within 1 year. Any support funds left unused after 1 year has passed are not eligible for a refund.

Types of Support:

  • Technical: Free support for Moodle software upgrades, software errors & server performance issues, and the installation of up to 3 approved third-party addons with all of our hosting packages.
  • Usability: Answers questions about using Moodle and best teaching practices. Requires annual Moodle support contract. Usability support is billed at the rate of $100/hour.
  • Administrative: Our expert technicians will install modules, blocks, update themes, or make other minor changes to your site. Requires annual Moodle support contract. Admin support is billed at the rate of $150/hour.
  • Telephone: Speak with a live Moodle support technician to help with distance learning needs. Requires annual Moodle support contract. Telephone support is billed at the rate of $200/hour.

Support Options:

  • Included Technical Support: ClassroomRevolution provides complete support for Moodle software errors & server performance issues with all of our hosting packages.
  • Hosted Annual Moodle Support Contract: ClassroomRevolution offers cost-effective Moodle support services for our hosting customers.

© 2013 ClassroomRevolution LLC .::. Your Authorized Moodle Partner